Privacy Policy
Last updated: 22 July 2026
This Privacy Policy explains how TunerPro ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, request a portal, or use the TunerPro Gains API. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
TunerPro is a trading name of MMT Performance, the data controller responsible for your personal data. You can contact us at:
- Email: info@tunerpro.co.uk
- Post: Unit 1, 659–663 Nuthall Road, Nottingham, NG8 6AF, United Kingdom
- Phone: 0115 678 0707
- WhatsApp: +44 7346 814730
2. The data we collect
Depending on how you interact with us, we may collect:
- Contact & account data — name, business name, email address, phone number and the credentials you use to sign in.
- Billing data — billing address, VAT number and transaction records. Card details are processed by our payment providers and are not stored by us.
- Usage & technical data — IP address, browser type, device information, pages viewed, and API request metadata (such as endpoint, timestamp and rate-limit counters).
- Support data — the content of enquiries you send us by email, form or messaging channels.
- Cookies & analytics data — see our Cookie Policy.
3. How and why we use your data
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Provide, operate and maintain your portal, API access and account | Performance of a contract |
| Process payments, issue invoices and manage subscriptions | Performance of a contract / Legal obligation |
| Respond to enquiries and provide customer support | Legitimate interests |
| Secure our services, prevent fraud and enforce fair-use limits | Legitimate interests |
| Send service and administrative communications | Performance of a contract |
| Send marketing about our products (where permitted) | Consent / Legitimate interests |
| Comply with legal, tax and accounting obligations | Legal obligation |
4. Sharing your data
We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only as necessary, including: payment processors, hosting and infrastructure providers, email and communication providers, and professional advisers. Each is bound by contract to protect your data and use it only for the purposes we specify. We may also disclose data where required by law or to protect our legal rights.
5. International transfers
Where data is transferred outside the UK, we ensure an adequate level of protection through UK adequacy regulations, the International Data Transfer Agreement, or other appropriate safeguards.
6. How long we keep your data
We keep personal data only for as long as necessary for the purposes described above, including to satisfy legal, tax and accounting requirements. Account and billing records are typically retained for the duration of the relationship and for up to six years afterwards to meet statutory obligations. Technical logs are retained for a shorter period.
7. Your rights
Under UK GDPR you have the right to: access your data; have it corrected; have it erased; restrict or object to its processing; data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at info@tunerpro.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), access controls, and encryption at rest for sensitive fields. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the relevant authorities of any breach where required.
9. Children
Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top reflects the latest version. Material changes will be communicated where appropriate.